Article 1 – Scope of application
These general terms and conditions of sale apply to all sales concluded through the website https://www.petitesplanetes.fr
Article 2 – Orders
You can place your orders only via the website: https://www.petitesplanetes.fr
Article 3 – Availability of items
We have sufficient stocks to process your order within 7 days maximum. If we are unable to fulfill an order within 15 days, you will be notified by mail, email or telephone.
Article 4 – Prices
The prices indicated in Swiss francs are deemed net, excluding or including tax, depending on your customer account. The applicable VAT is French VAT at 20%. All prices may be subject to shipping costs calculated during the order process. The price is payable in full and in a single payment when ordering. All orders are invoiced in euros and payable in euros.
Article 5 – Shipping costs
Shipping costs are free, no preparation, packaging or transport costs are your responsibility.
Article 6 – Payment
You have several means of payment offering maximum security guarantees.
You can pay by credit card (Carte Bleue, Visa card, Eurocard/Mastercard, American Express), by indicating either directly in the area provided for this purpose (secure entry thanks to Stripe), your card number without spaces between the numbers, as well as its expiry date and the last three numbers of the cryptogram (code found on the back of your card, in the space reserved for your signature).
You can also pay by bank transfer when validating your basket, the order will be sent upon receipt of the transfer.
Article 7 – Delivery
Deliveries are made to your home. The average delivery time is 1-2 days for French-speaking Switzerland and 2 to 3 days for German-speaking Switzerland, but it does not constitute a strict deadline and Domaine des Petites Planètes cannot be held liable in the event of late delivery or stock shortages.
Please note: if you choose to pay by bank transfer, the order will only be processed upon receipt of the transfer and the deadlines will be extended accordingly.
Article 8 – Right of withdrawal and product conformity
You have a right of withdrawal which can be exercised within 14 (fourteen) days following the date of receipt of the product, the exercise of this right must be the subject of an unambiguous written declaration via our contact form or by mail at your expense. From the exercise of this right of withdrawal, you will have 14 (fourteen) days to return the goods by contacting us so that we can manage the return with our carrier.
In return, we undertake to reimburse you for the returned product(s) within 14 (fourteen) days from the date on which we were informed of your decision to withdraw. It is understood that we may defer the reimbursement until we have received the products concerned or you have provided us with proof of shipment. Please note: this right of withdrawal only applies if the product is returned to us unopened: your wine will therefore only be reimbursed if it has not been consumed. In case of cork or deviant taste, please close the bottle with the original cork and leave the wine inside the bottle.
Article 9 - Product conformity
Wines purchased on the site https://www.petitesplanetes.fr are guaranteed against any defect. If a bottle happens to be corked, we undertake to exchange it or refund it, provided that it is returned to us (we will organize the repatriation together). In this case, the shipping costs will be refunded to you on the basis of the invoiced rate and the return costs will be refunded to you upon presentation of supporting documents. In the event of a refund for an item paid by credit card, we guarantee that it will be made by transfer to your bank account within 24 hours of the date of receipt of the returned package. The visuals presented on the site are subject to modification and cannot under any circumstances be considered as contractual elements.
Article 10 – Internet customer account
To place an order via the website https://www.petitesplanetes.fr, you will need to create an account that will be accessible using a username and password.
If you are a professional, you can request to transfer your account to a professional account via our contact form.
Article 11 – Private use
The videograms and books provided are, unless otherwise stated expressly stated otherwise, exclusively intended for private use within the family circle, in accordance with the provisions of the Intellectual Property Code. All other rights are reserved. The term "private use" excludes in particular any representation in public places such as clubs, video libraries, coaches, boats, bars-tabacs, hospitals, hotels, oil platforms, prisons and educational establishments... Educational establishments & Institutional sector Please note: The prices indicated on the site https://www.petitesplanetes.fr only concern sales to the public for private use.
Article 12 – Transfer of ownership – Transfer of risks
BY EXPRESS AGREEMENT BETWEEN THE PARTIES, THE SELLER RESERVES OWNERSHIP OF THE GOODS SUPPLIED UNTIL THE LAST DAY OF THEIR FULL PAYMENT BY THE CUSTOMER. NOTWITHSTANDING THIS RETENTION OF TITLE, THE CUSTOMER WILL REMAIN RESPONSIBLE FOR THE GOODS UPON DELIVERY.
Article 13 – Right of access and rectification
Concerned about protecting your privacy, Domaine des Petites Planètes treats all information concerning you with the strictest confidentiality. When you make a purchase, we only ask you for the essential information (name, first name, address, telephone number, e-mail) for quality processing and careful monitoring of your order. This data entered online is recorded on a secure server in Switzerland at Infomaniak. We undertake not to disclose it to a third party and to use it only to ensure the processing of your orders and to keep you informed of the development of our offers. You have the right to access and rectify data concerning you directly in your customer account. You may be informed of our offers by email or by post. If you do not wish this, simply contact us (providing your name, first name, address and email): By email via our contact form By mail to: Domaine des Petites Planètes, Dahu Production, 229 rue Saint-Honoré, 75001 Paris.
Article 14 - Concerning cookies
To be able to offer you a personalized service during your navigation on our site, we use cookies. Some of our services require that the user accepts cookies. If your browser is configured to refuse them, access to these services may be impaired or even impossible. Cookies record certain information that is stored in the memory of your hard drive. Under no circumstances do cookies contain confidential information such as your name, card number, etc., but allow you to remember the items you selected during your previous visits, the pages you browsed. In addition, an alert message asks you beforehand if you wish to accept cookies, which you can of course refuse